Marketplace rules & standards

The standard of excellence for Canada's finest wedding professionals.

Last updated: June 10, 2026

The pillars of excellence

Professionalism

Clear communication and absolute reliability — every inquiry treated with the care of a concierge service.

Quality

High-resolution portfolios and honest, verified reviews. Your presence is a testament to your craft.

Canadian rooting

Bilingual service and genuine local expertise, billed in Canadian dollars.

Rules for vendors

Your listings must be accurate and up to date (pricing, availability, description).
The displayed price must match the actual price offered — unjustified price increases after contact are prohibited.
You must respond to contact requests within 48 business hours.
Once a quote is accepted and the deposit received, you are committed to delivering the service.
Circumventing the platform to avoid the commission fee (e.g. requesting direct payment after first contact via Mariez) is prohibited.
Any vendor failing to comply may be suspended without notice.

Rules for couples

You must provide accurate information about your event (date, venue, type).
Sending bulk requests without genuine intent to book is prohibited.
One account per person — duplicate accounts will be removed.

Commission and service fees

Mariez charges a commission of 5% on each deposit paid through the platform.
This commission is automatically deducted at the time of payout to the vendor.
Example: for a $500 CAD deposit, the vendor receives $475, Mariez retains $25.
No additional fees are charged to the couple.

Refund policy (Terms of Sale)

The deposit paid is non-refundable once the quote is accepted and payment confirmed.

Exception 1 — Vendor cancellation: if the vendor cancels the service, the deposit is refunded in full automatically.

Exception 2 — Request within 24 hours:a refund request made within 24 hours of payment may be processed at Mariez's discretion (via our contact page).

Funds are held on the platform account for 7 days before being transferred to the vendor. Any dispute must be reported via our contact page during this period.

After the payout, no automatic refund is possible — disputes are handled on a case-by-case basis.

Disputes and moderation

All disputes must be reported via our contact page within 30 days of the event.
Mariez reserves the right to suspend any account for abusive behaviour.
Mariez's decision regarding discretionary refunds is final.

Limitation of liability

Mariez acts solely as a technical intermediary connecting couples and vendors. Mariez is not a party to the contract formed between them.
Mariez does not guarantee and assumes no responsibility for the performance, quality, conformity, delays, cancellations, no-shows, or damages related to a service.
Any dispute relating to a service is the sole responsibility of the couple and the vendor involved; it is for them to resolve it between themselves.
Mariez's role is limited to facilitating the connection and the technical processing of payments (sections 3 and 4). Any discretionary refund does not constitute an admission of liability.
To the fullest extent permitted by applicable law, should Mariez's liability ever be established, it is limited to the amount of the commission actually collected on the transaction concerned.